Well, it’s that time again. Election season is upon us and here we go with ongoing coverage of national and local hotly contested mid-term races. Don’t get me wrong. I’m a news junkie like the best of them flipping television channels to catch the latest late-night scores as if election coverage were the Super Bowl.
Category Archives: Communication
I’m convinced that there is just a standard of acceptable customer service. Going to any restaurant, grocery store, hotel, or shopping center, you come to expect reasonable standards of service. There’s something to be said about those establishments that go the extra mile to provide quality experience. It is as if the staff anticipates needs. […]
In the midst of recent health care reform legislative in Washington, DC, some of the highest levels of political leadership have shown some outrageous and unacceptable behavior. It is one thing to disagree about the issues but quite another to become disagreeable.
Patrick Lencioni, renowned national speaker and author of the best-seller “Death by Meeting,” has the antidote and outlines tips for better meetings. He says that insight to make meetings less painful, tolerable, and more productive. He includes focused tactical agenda items, methodology for improvements, and practical guidelines for success. Interestingly enough, not all meetings are […]
By all accounts, it’s been another eventful year given politics and entertainment world news. What is most fascinating to me is observing what leadership development and communication skills emerged from those handling the unexpected. No, I’m not going to talk about political leaders or leading entertainers. It’s just been interesting listening to news reports where […]