Category Archives: Communication

United Airlines and Leadership 101 on Customer Service

In recent weeks, news stories covered the United Airlines public relations fiasco when a passenger was forced from his seat and removed from the aircraft. Albeit the tragic nature of forcible removal evident of wartime strategies, there is a teachable moment for leaders. What’s the bottom line? Leaders must own mistakes and accept responsibility.

Leaders: Step Up and Step Out!

Too often people forget that leadership is more than just a position. The assumption is that they should just step up to the plate to be in charge. Some perceive that leadership is about give orders and making decisions. That is, in part, leadership. But, there is more to it than that.

Why YOU Need to Hire a Coach!

Have you ever had a challenge when you were unsure about how to find clarity? In those instances, a coach is a great consideration. Here are some reasons why you might need to hire a coach.   Get clear about your goals. Your coach will demystify your objectives, align your values, and create focus for […]

WordPress SEO fine-tune by Meta SEO Pack from Poradnik Webmastera