Maggie Walker: Leader, Mentor & Advocate

Local and national coverage featured a story about the first statue in Richmond, Virginia honoring Maggie Walker. Locally she is know for her contributions as an entrepreneur, teacher, advocate, newspaper publisher, bank owner, and mother. But, the truth is this: Maggie Walker is a leadership icon before her time and with a legacy that goes […]

United Airlines and Leadership 101 on Customer Service

In recent weeks, news stories covered the United Airlines public relations fiasco when a passenger was forced from his seat and removed from the aircraft. Albeit the tragic nature of forcible removal evident of wartime strategies, there is a teachable moment for leaders. What’s the bottom line? Leaders must own mistakes and accept responsibility.

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