I’m convinced that there is just a standard of acceptable customer service. Going to any restaurant, grocery store, hotel, or shopping center, you come to expect reasonable standards of service.
There’s something to be said about those establishments that go the extra mile to provide quality experience. It is as if the staff anticipates needs. Sometimes they readily have your concerns handled.
Today is the 90th anniversary of women’s suffrage, the day women earned the right to vote. Across the national there are celebration, speeches, acknowledgments, and gathering. But, despite all the fanfare do we realize there is still so much further to go? READ MORE
August 25th is the birthdate of a noted leader and the late tennis pro, Althea Gibson. She rocked the world of tennis with her ability and stature during a time when she was least expected to do so.
What makes her legacy so meaningful is that she was a trailblazing athlete who became the first African American to win championships including Wimbledon, the French Open, the US Open, and the Australian Doubles in the 1950s.
Say it’s not so! Another series of national challenges and everyone is scratching their heads about who is in charge. Whether or not it is the Toyota recall or the tragic Gulf Coast oil spill, too many leaders seem to be avoiding responsibility.
Things fall apart when leaders shy from opportunities to show their AQ, accountability quotient. Quite simply, this means having the foresight to step up to the plate during favorable times and similarly during crisis situations.
But what happens when leaders continue to just point fingers at each other?
This week, I was flattered to be asked to serve as a mentor. Honestly, I don’t know if my new protégé was more excited or if I was. Ready to share, I sat down and shared helpful suggestions while escaping the summer heat and sipping on lemonade.
My new protégé wanted to know so many things all at once: How did I start to write a book? Where did I start with setting up a business? Who helped me? What mistakes did I make and overcome? What did I do to chart a strategic plan? READ MORE
“The role of public servant
is about more than the role
itself but about giving back
and leaving a legacy.”
-Dawn McCoy
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